How Milestone Retirement Communities Improved Staff Utilization & Boosted Staff Satisfaction

Milestone Retirement Communities is a Vancouver, Washington-based senior living organization that employs 3,900 employees across their 39 buildings in 22 states. Like many providers we work with, they came to OnShift seeking increased visibility into staff utilization to reduce labor costs. 

OnShift Schedule has afforded them that visibility, allowing them to proactively prevent overtime and improve employee utilization.

But OnShift has also helped them make strides in another area of focus: retaining top talent to care for residents. In fact, OnShift Engage has helped increase staff satisfaction by 52%. Watch the video to hear Chief Operating Officer Patrick Dooley talk about the features within our workforce management software that made these results, and others, possible.