HR employee checking candidate application analytics in OnShift

Implementation, Education & Support

Deploying and learning a new technology can be intimidating. Not with OnShift. Our proven implementation methodology, ongoing education and reliable support services will quickly engage and excite your staff.

executive director of senior living community holding a pen

Get Up & Running Quickly

Let us take the lead on implementation, reducing the time & resources required by your organization.

A Roadmap For Success

Define timelines, review goals & establish key success metrics for a smooth transition.

Seamless Integrations

Ensure you have a 360° view into staffing from day one by integrating your existing time & attendance, HR & clinical systems.

Customized Training

From the tech savvy to the novice, OnShift offers a hybrid approach to training, including live trainings and on-demand courses via OnShift University.

Continued Education To Maximize Your Investment

Ensure every OnShift user—from schedulers and administrators, to HR and executives—is an expert with ongoing training opportunities and on-demand educational resources.

On-Demand Learning Portal

OnShift University offers a range of courses designed to help users learn the basics and master more advanced features—all at their own pace.

Dedicated Peer-To-Peer Community

Exchange ideas, ask questions and share tips with other OnShift users in our online community just for OnShift clients.

Searchable Library Of Resources

Our robust support site, Knowledge Central, and user community provides instant access to articles, best practices and videos by product and role, plus advice from fellow OnShift users.

Monthly Training Webinars

Our industry experts provide innovative, up-to-date best practices, tips and strategies to ensure community users achieve success.

Senior care scheduler taking lessons in OnShift University

Access To Support When You Need It

OnShift offers a range of resources and 24/7 access to live support for every user, from executives to employees.

Looking For Help?

Our OnShift Customer Support team is available to assist 24/7. To get started simply log in to OnShift and click "Help" to view support articles, access the user community or submit a support ticket.

Additional Support Options

Email us at support@onshift.com

Contact us by phone at 800.385.1494

For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com.

"We have received excellent training from OnShift. Whenever we have needed to reach out to them, they have made themselves available. As their team develops and rolls out new functions, I have a regularly scheduled meeting with the account manager that we work with to get updates on what new features are rolling out and where the project timeline is going."

VP/Executive

The Latest From The OnShift Blog

Reducing The Impact Of CMS’s 5-Star Quality Rating Changes

Peter Corless

CMS Announces Changes To Staffing & Overall Quality Rating Calculations

Peter Corless

Senior Care Staff Scheduling Blunders That Are Leaving Your Employees Dissatisfied

Cari Rosenberger

See OnShift In Action

See for yourself why thousands of providers rely on OnShift’s innovative software for recruitment, hiring, workforce management, pay and engagement. Request your personalized demo today.

Request A Demo