HR employee checking candidate application analytics in OnShift

Implementation, Education & Support

Deploying and learning a new technology can be intimidating. Not with OnShift. Our proven implementation methodology, ongoing education and reliable support services will quickly engage and excite your staff.

executive director of senior living community holding a pen

Get Up & Running Quickly

Let us take the lead on implementation, reducing the time & resources required by your organization.

A Roadmap For Success

Define timelines, review goals & establish key success metrics for a smooth transition.

Seamless Integrations

Ensure you have a 360° view into staffing from day one by integrating your existing time & attendance, HR & clinical systems.

Customized Training

From the tech savvy to the novice, OnShift offers a hybrid approach to training, including live trainings and on-demand courses via OnShift University.

Continued Education To Maximize Your Investment

Ensure every OnShift user—from schedulers and administrators, to HR and executives—is an expert with ongoing training opportunities and on-demand educational resources.

On-Demand Learning Portal

OnShift University offers a range of courses designed to help users learn the basics and master more advanced features—all at their own pace.

Dedicated Peer-To-Peer Community

Exchange ideas, ask questions and share tips with other OnShift users in our online community just for OnShift clients.

Searchable Library Of Resources

Our robust support site, Knowledge Central, and user community provides instant access to articles, best practices and videos by product and role, plus advice from fellow OnShift users.

Monthly Training Webinars

Our industry experts provide innovative, up-to-date best practices, tips and strategies to ensure community users achieve success.

Senior care scheduler taking lessons in OnShift University

Access To Support When You Need It

OnShift offers a range of resources and 24/7 access to live support for every user, from executives to employees.

Looking For Help?

Our OnShift Customer Support team is available to assist via phone 7 days a week, 8am to 8pm ET, and via email 24/7. To get started simply log in to OnShift and click "Help" to view support articles, access the user community or submit a support ticket.

Additional Support Options

Email us at support@onshift.com

Contact us by phone at 800.385.1494

For OnShift Wallet specific questions, please call 855.210.9410 or email us at walletsupport@payactiv.com.

"The OnShift Customer Success team from the beginning has been wonderful. They are very helpful, very knowledgeable too, of the system and program. And if we reach out via email, or you call, they're responsive right away. There's no waiting time, so it's been very beneficial."

Joshua Robertson, Director of Performance Improvement

Next Step Healthcare

The Latest From The OnShift Blog

Seven unique ways to address caregiver burnout

OnShift

Navigating the Healthcare Services Sector in 2025 Part Two: Strategies for Success

Brandon Tappan

Navigating the Healthcare Services Sector in 2025 Part One: Strategies for Success