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Tech Adoption in Senior Care: Why People Are as Important as Product

June 2, 2017 | Jim Rubadue

Reduce overtime by up to 70%? Improve scheduling efficiencies by up to 75%? Fill call-offs and open shifts in minutes, instead of hours? Improve employee engagement? OnShift’s suite of products is designed to help senior living and post-acute care organizations achieve just that. And while our cloud-based software was designed to be intuitive and easy-to-use, we never want our customers to feel like they’re going it alone.

We understand that senior care providers are strapped for resources and that implementing new technology can be intimidating. And that's why OnShift doesn’t just give you the tools to be successful and send you on your way. We believe in helping our customers achieve success—however they define it—and partner with them every step of the way. From implementation and training, to determining initial goals, to tracking progress of those goals, our Customer Success team offers consistent guidance to help drive your staffing and labor management success.


“We like working with our customer success manager who checks in with us all the time and shares great ideas. Whenever I have a question, OnShift answers it.”
– Jacque Welsh, Administrator, Van Wert Manor

Every member of our Customer Success team understands the issues facing the senior care industry today and is dedicated to helping every user find success. This, as well as our proven best practices and industry expertise, is what we’re proud to say sets us apart from the rest. 

And as you’ll see below, our customers aren’t shy to talk about it!

Here are three ways OnShift and our Customer Success team help senior care organizations succeed: 

  1. Make Staffing & Labor Management More Efficient.

“OnShift saves me so much time. I create a schedule in just a couple minutes, communicate to the staff in an instant, and fill a call-off in no time at all. It’s amazing!” 
- Helen Thompson, Scheduling Coordinator, Brandermill Woods

  1. Be Proactive in Reducing Unnecessary Costs.

“Our facility overtime averaged 141 hours per pay. With the use of OnShift's dashboard and proactive management tools, we reduced overtime by 46%.”
- Chris Stach, HR Director, Lanfair Center for Rehabilitation & Nursing Care, Inc., Altercare of Ohio

  1. Improve Staff Engagement.

“OnShift has been a hit among staff – the feedback has been very positive. Staff satisfaction is up. With OnShift, we don’t hear scheduling complaints anymore. I’m proud to say that we’re doing a lot less exit interviews because our turnover is down 15.6%. By implementing programs that matter to our employees, we have created an environment where people enjoy coming to work. They are smiling more. This is apparent to other employees, our residents and their families.”
– Ben Thompson, VP of Development, Senior Living Communities

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About Jim Rubadue

Jim Rubadue is Chief Customer Officer at OnShift. As a seasoned manager with 20+ years of client and employee focused experience in strategy, operations, program management and business ownership, Jim has a track record of increasing customer satisfaction and product adoption.

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See for yourself why thousands of providers rely on OnShift’s innovative software for recruitment, hiring, workforce management, pay and engagement. Request your personalized demo today.

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