We help providers with technology in complex senior care environments

Customer Success Management

OnShift's exclusive focus on long-term care and senior living is reflected in our team's deep expertise in helping providers succeed with technology in complex senior care environments ... so your workforce and labor management goals are met.

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  • Experts In Senior Care

    Our customer success team understands the unique staffing needs of long-term care and senior living so you can stay ahead of the curve.

  • Goal Tracking & Labor Management Consultation

    From reducing overtime to hitting staffing budgets, our team helps identify and monitor key metrics to ensure your workforce management goals are met.

  • Best Practices Coaching

    Gain access to proven best practices throughout the staffing journey in senior care, including recruiting, hiring, scheduling, employee engagement, retention and more.


Goal tracking and labor management software

Partner For Long-Term Success

Our Customer Success Managers coach your teams on senior care staffing, scheduling and employee engagement. Key activities include:

  • Ongoing check-in calls and business reviews for corporate leadership and community teams
  • Reporting on progress and key measures
  • Proactive best practices and recommendations


Realize Sustainable Value

A dedicated Customer Success Manager (CSM) works with your organization to understand your workforce management objectives so they can be achieved.

  • Jointly develop a plan and establish measurable milestones
  • Take action on areas that your CSM has uncovered through proactive monitoring
  • Work hand-in-hand on continuous improvement

See how Montefiore works with their CSM and the difference it makes to their organization.


The Executive's Guide to Staffing Best Practices

Learn how to tackle the most common staffing challenges with these actionable steps.

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Get Proven Best Practices

No one knows technology and senior care staffing better than OnShift. Our CSMs help our clients improve by providing best practices every step of the way.

  • Learn from our team about the latest practices in recruiting, hiring, scheduling, employee engagement and retention
  • Stay on top of industry developments and changing regulations with help from your CSM team
  • Get the recommendations and advice you need about how to best use OnShift throughout your organization

Want more information on our ongoing educational services for your team?

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“Our customer success manager knows our business inside and out. They always provide useful insight to push our initiatives forward. Our industry needs more vendor partners like OnShift."
Kim Warnecke, Chief People Officer
Kim Warnecke, Chief People Officer
Health Care Navigator

See How OnShift Can Help You Achieve Staffing Success

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