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Customer Success Management

OnShift's exclusive focus on long-term care and senior living is reflected in our team's deep expertise in helping providers succeed with technology in complex senior care environments ... so your workforce and labor management goals are met.

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  • Experts In Senior Care

    Our customer success team understands the unique staffing needs of long-term care and senior living so you can stay ahead of the curve.

  • Goal Tracking & Labor Management Consultation

    From reducing overtime to hitting staffing budgets, our team helps identify and monitor key metrics to ensure your workforce management goals are met.

  • Best Practices Coaching

    Gain access to proven best practices throughout the staffing journey in senior care, including recruiting, hiring, scheduling, employee engagement, retention and more.

 

Partner For Long-Term Success

Our Customer Success Managers coach your teams on senior care staffing, scheduling and employee engagement. Key activities include:


  • Ongoing check-in calls and business reviews for corporate leadership and community teams
  • Reporting on progress and key measures
  • Proactive best practices and recommendations

 

 

Realize Sustainable Value

A dedicated Customer Success Manager (CSM) works with your organization to understand your workforce management objectives so they can be achieved.


  • Jointly develop a plan and establish measurable milestones
  • Take action on areas that your CSM has uncovered through proactive monitoring
  • Work hand-in-hand on continuous improvement

See how Plum Healthcare Group works with their CSM and the difference it makes to their organization.

 
WHITEPAPER

The Executive's Guide to Staffing Best Practices

Learn how to tackle the most common staffing challenges with these actionable steps.

Download Now

Get Proven Best Practices

No one knows technology and senior care staffing better than OnShift. Our CSMs help our clients improve by providing best practices every step of the way.


  • Learn from our team about the latest practices in recruiting, hiring, scheduling, employee engagement and retention
  • Stay on top of industry developments and changing regulations with help from your CSM team
  • Get the recommendations and advice you need about how to best use OnShift throughout your organization

Want more information on our ongoing educational services for your team?

Learn More

"I have a great working relationship with OnShift. They are on the ball. They respond to my requests, and I get great support from them. The product is solid and does exactly what I need it to do. OnShift is a great company to work with."

Director

Collected about OnShift by KLAS in August 2016 © KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

See How OnShift Can Help You Achieve Staffing Success

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