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Scheduling Best Practices to Drive Retention While Delivering Quality Care

January 24, 2024 | OnShift

In the complex landscape of senior living and skilled nursing, effective staff management is more than just a logistical necessity ― it's core to providing high-quality care. Balancing the needs of staff with the demands of resident care requires not just attention but innovation in scheduling practices. The right strategies can lead to significant improvements in employee satisfaction and retention, while also ensuring that shifts are filled efficiently and residents receive consistent care. Simple yet impactful scheduling tactics can make a substantial difference in the day-to-day operations of senior care facilities.

Offering Mobile Access to Schedules

The modern healthcare workforce, particularly in senior care, expects and thrives on accessibility and flexibility. With proper mobile accessibility, employees can effortlessly request and manage their shifts through their devices. Easy access is vital in today's healthcare landscape, where staff in retirement communities and continuing care facilities often juggle various responsibilities and are not always sitting at their desks. By facilitating mobile scheduling, workforce management can be more efficient and user-friendly.

Swift Shift Approvals

Timely approval of shift requests significantly impacts employee satisfaction. Quick response to shift requests demonstrates respect for employees’ preferences, fostering a positive work environment. Rapid response within senior living systems is ideal to maintain a motivated and efficient workforce. Timely shift approvals demonstrate respect for employees' time and preferences, fostering a positive work environment. Enhancing overall operational effectiveness in senior care facilities is necessary in modern employee management systems.

Fair Communication of Shift Openings

Equitable communication of shift openings ensures all staff members have equal access to work opportunities. This approach maximizes the chances of filling shifts quickly and promotes fairness. All staff members should be informed equally about available shifts, eliminating potentially biased methods like individual texting or calling. Fair distribution of information maximizes the opportunity to fill shifts quickly and efficiently, as well as reinforce principles of fairness and transparency crucial to maintaining good morale in a senior care environment.

Proactive Scheduling with Advance Notice

Advance scheduling allows employees to balance their personal and professional lives effectively. Posting schedules well in advance reduces last-minute call-offs, enhancing stability in care delivery. It reflects the strategic approach of modern employee management, where planning is key to maintaining a stable work environment for workers and high-quality care for residents.

Recurring Schedules & Flexibility

Adapting to diverse staff needs with flexible and recurring schedules also minimizes call-offs and ensures consistent resident care. This approach supports personalized staff scheduling while maintaining high care standards. Scheduling flexibility is a key aspect of modern workforce management, allowing for a personalized approach to staff scheduling while maintaining high standards of resident care.

Monitoring Burnout Risks

Proactively monitoring overtime helps distribute workload evenly and prevent employee fatigue. Effective management of overtime is essential in maintaining staff well-being and quality care. A proactive approach ensures that workloads are evenly distributed, preventing employee fatigue and maintaining the level of care. Managing overtime effectively is essential in preserving the health and well-being of the workforce, which in turn reflects on the quality of care provided to residents. Add: this also helps control overall workforce costs - use whatever language but there’s a cost value prop

Embracing the Total Workforce

Incorporating a diverse range of workers, including independent professionals, helps balance workloads and reduce burnout risks. This approach ensures high levels of care without overburdening existing staff. This integration is particularly beneficial in senior care settings, where changes in resident needs can require additional healthcare professionals at short notice. Utilizing independent professionals ensures that facilities can maintain high levels of care without overburdening their existing staff.


These best practices in scheduling not only enhance staff satisfaction and operational efficiency but also contribute significantly to the quality of resident care in senior living facilities. Implementing these strategies can be streamlined with systems like OnShift Schedule X and SAMI, which facilitate efficient scheduling practices, ensuring every employee feels valued and every resident receives consistent, high-quality care. These tools are transforming the landscape of workforce management in senior living and skilled nursing facilities, promoting not only operational efficiency but also a positive, engaging work environment.

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