April 12, 2017 | Mike Pumphrey
April 12, 2017 | Mike Pumphrey
Most employee turnover in senior living and long-term care occurs within the first 90 days on the job, and with increasing competition and a skyrocketing workforce shortage across the industry, there’s increasing pressure to hold onto talent any way you can. So why not start things off on the right foot with an engaging and beneficial onboarding program that sets each employee and your organization up for success? Putting a large group of new hires in a room and feeding them company information for a week straight just isn’t going to cut it in today’s labor market. Younger generations need to feel a genuine connection to their job…and that connection needs to start on day 1.
So, why is how you train new staff members so important? Effective and engaging onboarding leads to improved retention rates, productivity and overall customer satisfaction, as well as higher job satisfaction and commitment, according to a report titled “Onboarding New Employees: Maximizing Success” from the Society for Human Resource Management Foundation. In fact, new employees at Corning Glass Works, one organization surveyed in the report, were 69% more likely to remain at the company for at least three years because of a structured onboarding program.
Unfortunately, senior living and long-term care providers that want to achieve success in any and all of these areas must seriously scrutinize their approaches to onboarding, and perhaps revamp them altogether. It’s going to take some work and will probably be an evolving process, but the results will definitely be worth it--especially when they come in the form of engaged, happy employees that are committed to your organization.
To get you started, here are five ways to spruce up your current new hire training process:
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About Mike Pumphrey
Mike Pumphrey is Vice President of Product Marketing at OnShift. His expertise in staffing and labor management strategies in long-term care and senior living is foundational to his role leading OnShift’s Product Marketing team. Mike works hand-in-hand with state and national associations, senior care providers, and with OnShift’s Customer Success and Product teams to create impactful best practices aimed to help solve the daily workforce challenges in senior care. Mike shares insights, research and recommendations to improve clinical, operational, and financial outcomes through regular blog posts and conference speaking engagements.
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