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How OnShift Helped Vista Springs Boost Staff Satisfaction & Reduce Turnover

September 27, 2019 | Jim Rubadue

blog-vista-springs-testimonialVista Springs – who operates 13 communities in Ohio and Michigan and offers assisted living and memory care services – approached OnShift with many of the same challenges that long-term care and senior living providers cite these days: low employee morale, rising labor costs and no easy way to collect staff feedback and measure satisfaction.

They had decided enough was enough and took measures to take back control. They enlisted the help of OnShift to support their strategic initiatives of increasing employee retention, providing quality client service and reducing labor costs by controlling agency and overtime.

With OnShift’s recognition and rewards platform, pulse surveys and real-time labor reports and executive dashboards, they were soon able to…

  • Reduce turnover & increase employee engagement
  • Achieve a 72% average staff satisfaction rate over 12 months
  • Cut overtime by 6%
  • Eliminate agency worker usage in most buildings

“Our employees are feeling more rewarded and more heard because the feedback is going further than just their manager. We can all see their comments in OnShift, which keeps everyone accountable."

- Jessica Hunter, Performance & Partnership Strategist, Vista Springs

It truly is great to hear stories like that of Vista Springs. They recognized that their current labor management strategy wasn’t cutting it and took matters into their own hands. At a time when the senior care industry is up against severe staffing and business challenges, it’s operators like these that will stand the test of time.

I encourage you to read the full case study to see what else their organization has been able to accomplish with our employee-centric software.

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About Jim Rubadue

Jim Rubadue is Chief Customer Officer at OnShift. As a seasoned manager with 20+ years of client and employee focused experience in strategy, operations, program management and business ownership, Jim has a track record of increasing customer satisfaction and product adoption.

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