October 24, 2016 | Jim Rubadue
October 24, 2016 | Jim Rubadue
Change is hard. We’ve all experienced the pain associated with change at some point. Perhaps it’s a new exercise program. For a couple of weeks, your body will protest the move from sedentary to active with sore muscles and fatigue. After a while it gets a little easier, and then eventually it’s part of your routine. You may even begin to enjoy it, and as your body adapts you’ll most likely lose weight and start to look and feel better. The reward makes the pain endured worth it. But you have to get over the hump.
Change at work can be difficult as well. In the current environment, the way business is done continues to evolve rapidly. Adaptability is a necessary skill that not all of your employees will possess. Adopting new technology can be disruptive and difficult for those who prefer to keep the status quo. If your senior care community needs to make a big change, how will you convince your employees that it will be worth the pain they might feel in the beginning?
As I’ve worked with our customers through their implementation of OnShift I have seen some buildings instantly embrace the technology, and they quickly see excellent results. Others take a little longer to adapt, and as a result it takes longer for them to realize the benefits. The difference between the two groups, I believe, is their approach to change management. If you are planning to roll out new technology, here are few ways to make sure you and your employees will be successful.
New technology is a big investment. If you are not managing the change proactively you could lose out on the potential benefits you expected to see. Take time to understand users’ resistance, offer additional training where needed, and select a vendor that will be a partner and invest in the success of your community.
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About Jim Rubadue
Jim Rubadue is Chief Customer Officer at OnShift. As a seasoned manager with 20+ years of client and employee focused experience in strategy, operations, program management and business ownership, Jim has a track record of increasing customer satisfaction and product adoption.
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