Quality Center for Rehabilitation and Healing cuts three agencies while improving resident and employee satisfaction

Quality Center for Rehabilitation and Healing, a CareRite Center, is a skilled nursing facility in Lebanon, Tennessee, with 280 residents and 315 employees. They adopted SAMI to forward their mission to “foster and provide unprecedented levels of genuine care and customer service for our community’s rehabilitation and nursing needs, in a soothing, tranquil and state-of-the-art environment.”

After implementing SAMI, the community started seeing improvements immediately. Schedule visibility transformed from a paper-scheduling black box to a cross-departmental system that provided insight into agency usage, employee hours, scheduling gaps and more. With access to the ShiftKey marketplace, they’ve cut 70% of their agency usage and filled more shifts with their own employees.

In less than a year, Quality Center for Rehabilitation and Healing:

• Reduced agency usage by 70%
• Cut the time it took to manage the schedule by 50%
• Increased the number of employee-filled shifts by 20%  
• Decreased the number of unfilled shifts by 19%*

“Our CNAs are happier—they don't have to pick up the slack anymore. We also have fewer care complaints and concerns coming from residents and families. And that comes from good, consistent care.” - Tamara Gibson, Assistant Administrator, Quality Center for Rehabilitation and Healing

Want to slash agency usage?

Discover how SAMI helps organizations like Quality Center for Rehabilitation and Healing to use less agency while boosting employee satisfaction and keeping care quality high. Download the case study today.  

*These improvements are based on SAMI customer results. Your results may vary.