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How One Provider Increased Communication & Boosted Staff Satisfaction During The Pandemic

December 8, 2020 | Tommy Marzella


How One Provider Increased Communication & Boosted Staff Satisfaction During The PandemicAurora Health and Rehabilitation, a Vanguard Healthcare Services, LLC community, delivers long-term care, behavioral health and rehabilitation services. Prior to using OnShift they relied on manual, error-prone scheduling, which often led to increased labor costs, low employee morale and strained communication between staff and management. They knew it was time to make a change and that software needed to be a part of that change.

They selected OnShift to streamline scheduling, offer employees rewards and recognition and improve employee-manger communication with our robust messaging platform. They also saw value in OnShift's Customer Success team, who proactively works with their leadership team to help them achieve their organizational goals.

“OnShift’s Customer Success team is wonderful. They are proactive and help us with our daily operations and long-term strategy, which has been a lot lately with the pandemic. We’re thankful to have selected a partner who truly understands our needs and helps us thrive.” - Melissa Price, Human Resource Manager & CNA Scheduler

We are so thrilled that they've achieved the following results with OnShift in place:

    • A 75% increase in messaging to employees, leading to better relationships between staff & management during COVID-19
    • A 45% increase in staff satisfaction
    • A reduction in overtime, bringing their year-over-year overtime rate below 2%

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About Tommy Marzella

Tommy Marzella is a Portfolio Marketing Manager for OnShift.

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