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Customer Success Story: Belmont Village Improves Employee Engagement Through Partnership With OnShift

Jess Modic


Customer Success Story Belmont Village Improves Employee Engagement Through Partnership With OnShiftBelmont Village, a senior living organization with approximately 3700 employees across 30+ communities, approached OnShift in 2016 with a few key workforce management goals in mind. They were looking to improve visibility into staffing to better support their complex staffing needs, reduce excess overtime and increase employee engagement and reduce turnover – all while upholding the Belmont brand reputation of providing quality resident service.

Since implementing OnShift’s human capital management platform, they’ve experienced steady improvements in overall employee satisfaction and engagement and now have the visibility and scheduling automation they need to staff more efficiently and cost-effectively. They’ve also seen continuous value from the support and guidance our Customer Success Management team provides to both their communities and their staff, especially during the COVID-19 crisis.

“Our rollout of OnShift Wallet and OnShift Engage was very timely with the pandemic and the challenges associated. It was a good time to add two initiatives focused on employees and employee benefits.” – Jonathan Westbrook, Vice President of Operations, Belmont Village

In spite of the challenges brought on by the pandemic, they achieved some incredible results in 2020, including:

    • 10K+ shifts filled using OnShift’s auto-approve shift request feature
    • $580K in funds accessed via OnShift Wallet from March to December 2020
    • 85% of employees felt supported by management during the pandemic
    • 77% employee satisfaction rating
    • Employee overtime stayed on budget throughout the year

To learn the strategies Belmont Village put in place to achieve its workforce management goals, download the case study. You can also check out this video to hear from their leadership team members first-hand on why OnShift has been a “blessing.”

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About Jess Modic

Jess Modic is the Vice President of Customer Success at OnShift.

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