Every senior living community wants happy employees — staff who look forward to coming to work; who routinely do their best; who go beyond what’s being asked of them.
In HR parlance, these team members are “engaged,” rather than merely “satisfied,” according to Mark Woodka, CEO of OnShift, developer of web-based staff scheduling and labor management software and Senior Housing Forum Partner. “Building an engaged staff starts from day one. Managers need to have a plan in place that provides employees with needed information, empowers them to ask questions and rewards them for a job well-done,” Mark said.
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