New OnShift Research Explores The Personal And Professional Needs, Wants & Challenges Of Senior Care Frontline Staff

July 13, 2021

Inaugural Employee Perspectives Survey Reveals Stress & Burnout As The Top Workforce Challenge & Offers Insight To Improve Employee Satisfaction


Cleveland, OH – July, 13 2021 OnShift®, a leader in human capital management software for post-acute care and senior living, today announced the results of its inaugural Employee Perspectives Survey. More than 2,800 long-term care, senior living and healthcare employees shared insights into their daily lives, both personally and professionally. Across all cohorts, 49% of respondents reported feeling stressed and burned out as the most significant challenge they currently face, followed by staying healthy (40%) and day-to-day financial struggles/lack of savings (35%).

In response to their challenges, 39% of respondents cited being very satisfied or satisfied with the level of care and support provided to them by their employers, while 29% report being very dissatisfied or dissatisfied. Respondents also provided added insight into what would make their job more satisfying, with most focused on better pay, better staffing levels, increased communication, and appreciation from management.

“The number one challenge facing senior care providers is building and maintaining a consistent workforce. This research provides unique insight directly from frontline caregivers and hourly workers to help create greater workforce stability,” stated Mark Woodka, CEO of OnShift. “With this data in hand, senior care providers can make more informed decisions about the initiatives and resources needed to attract, support and retain this hardworking, dedicated group both now and in the future.”

Other key findings from this survey include:

  • The majority of respondents indicated they work as a caregiver/nurse (73%), have children (79%), and work full time with one employer (76%).
  • Respondents cited that caring for residents is the most rewarding part of their job (79%). This is followed by feeling a sense of purpose (41%) and being able to put their healthcare skills to work (30%).
  • Outside of work, respondents shared they most often enjoy spending free time with family or friends (74%), listening to music (53%), going on a family outing (50%). However, about one-third of respondents expressed that they don't have enough "me time" (34%).
  • Respondents indicated which perks they find most valuable. The top three include bonus pay for working difficult shifts (44%), a rewards and recognition programs (29%) and more flexible work schedules (25%).

This survey was conducted by OnShift from March 8, 2021 through April 15, 2021. The full survey report is available at

About OnShift, Inc.
OnShift’s next-generation human capital management platform fundamentally transforms the relationship between healthcare organizations and their employees. Our innovative approach to recruitment, hiring, workforce management and engagement fosters a culture where people want to work. That’s why thousands of healthcare organizations rely on OnShift’s integrated suite of software and services to dramatically reduce turnover rates, decrease costs and improve the quality and continuity of care. For more information, visit

Marti Bowman
Chief Marketing Officer
OnShift, Inc.