Smiling long term care employee

Contact OnShift Support

Are you an existing OnShift customer looking for support?
We're Here To Help!

skilled nursing administrator holding a pen

OnShift Wallet Support

For help with OnShift Wallet, powered by Payactiv, please email or call Payactiv using the information below.


Phone: 1.855.210.9410

All Other OnShift Support Needs

Our OnShift Customer Support team is available to assist 24/7. To get started simply log in to OnShift and click "Help" to view support articles, access the user community or contact us using the information below.


Phone:  1.800.385.1494


Trouble Logging In? This Will Help!

Did you forget your username?

No problem. Try clicking the 'Forgot your username?' link on the login page.

You just need to enter the mobile phone number associated with your account and we will text you your username.

Did you forget your password?

Easy enough. You can use your username to reset your password by clicking the 'Forgot your password?' link on the login page. We will email you a password reset link to the email address associated with your account.