Proven Success

The Good Samaritan Society - Sanford Health

Company Background

200+ communities across several states
18,000+ senior care employees
Offers a wide range of senior care services including independent living, assisted living & memory care.

The Challenge

Going in to 2020, The Good Samaritan Society – Sanford Health was looking to reduce excess labor costs and improve staffing to budget.

The emergence of COVID-19 meant they needed to quickly adjust their labor management strategies to not only maintain the levels of care and service they provide today, but to help them achieve success in the future. It also meant getting creative to keep their staff informed to ensure safety, promote confidence and boost engagement.

The Solution

The reporting features in OnShift, combined with the guidance of OnShift's Customer Success team, improved transparency into staffing at all levels, from regionals to administrators.

Additionally, the communication system in OnShift allowed The Good Samaritan Society – Sanford Health to stay in constant communication with their staff during the crisis, alerting them of everything from open shifts, to policy updates, safety concerns, and even words of encouragement through weekly video messages from their President.

Greater Visibility Into Labor Management

Actionable, real-time data allows administrators and schedules to make on-demand staffing decisions in order to consistently staff to budget
Standardized regional scorecards provide greater transparency into labor-management at all levels, allowing for greater collaboration between regionals & administrators

Improved Employee
Engagement

Open shifts and call-offs are filled quickly and equitably among staff using OnShift’s communication system – creating a collaborative scheduling experience
Staff members are kept informed of relevant updates, both company-wide and community-specific, to ensure safety & wellness
Employees feel informed, encouraged, and engaged with weekly video messages sent via OnShift from the President of The Good Samaritan Society - Sanford Health

Reduction In Excess Labor Costs

Predictive and proactive overtime alerts help reduce excess overtime, providing significant cost savings
Real-time insights into punch data help leadership identify potential clock-riding, allowing the behavior to be addressed quickly so that it is not repeated

The Result

The Good Samaritan Society – Sanford Health has seen an increase in both leadership and employee engagement. Additionally, they are able to consistently staff to budget, as well as minimize overtime, despite the many challenges posed by COVID-19.

15%

Increase in leadership engagement

24%

Increase in employee engagement due to increased communications

1480

Decrease in average overtime hours in one region over two months

$42K

Estimated Savings in average overtime costs in one region over two months

Because of all the integrations we have with OnShift, from payroll, to timekeeping, to our EHR, we have visibility into incredible amounts of data—all in one system. And when everyone is working from that same source of truth, we can truly develop goals and a game plan to achieve those outcomes.

Becky Albertson, HR Enabling Technologies Analyst

The Good Samaritan Society – Sanford Health

OnShift Is Here For You

Your workforce needs are more critical now than ever before. Learn more about our commitment to helping you and your employees through the challenging times presented by COVID-19.

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