---
title: How One Provider Increased Communication & Boosted Staff Satisfaction During The Pandemic
description: Learn how OnShift has helped Aurora Health and Rehabilitation engage employees and cut costs during COVID-19.
---

[LTC & Senior Living Best Practices & Insights Blog | OnShift ](https://www.onshift.com/resources/blog)

# [How One Provider Increased Communication & Boosted Staff Satisfaction During The Pandemic](https://www.onshift.com/resources/blog/how-one-provider-increased-communication-boosted-staff-satisfaction-during-the-pandemic)

 Written by [Tommy Marzella](https://www.onshift.com/resources/blog/author/tommy-marzella) | Dec 8, 2020 1:29:28 PM

Aurora Health and Rehabilitation, a Vanguard Healthcare Services, LLC community, delivers long-term care, behavioral health and rehabilitation services. Prior to using OnShift they relied on manual, error-prone scheduling, which often led to increased labor costs, low employee morale and strained communication between staff and management. They knew it was time to make a change and that software needed to be a part of that change.

They selected OnShift to streamline scheduling, offer employees rewards and recognition and improve employee-manger communication with our robust messaging platform. They also saw value in OnShift's Customer Success team, who proactively works with their leadership team to help them achieve their organizational goals.

> “OnShift’s Customer Success team is wonderful. They are proactive and help us with our daily operations and long-term strategy, which has been a lot lately with the pandemic. We’re thankful to have selected a partner who truly understands our needs and helps us thrive.” - Melissa Price, Human Resource Manager & CNA Scheduler

We are so thrilled that they've achieved the following results with OnShift in place:

- - A 75% increase in messaging to employees, leading to better relationships between staff & management during COVID-19
    - A 45% increase in staff satisfaction
    - A reduction in overtime, bringing their year-over-year overtime rate below 2%

[View full post](https://www.onshift.com/resources/blog/how-one-provider-increased-communication-boosted-staff-satisfaction-during-the-pandemic)

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