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How Milestone Retirement Communities Reduced Agency & Boosted Staff Satisfaction

August 21, 2020 | Jim Rubadue


blog-how-milestone-retirement-communities-reduced-agency-boosted-staff-satisfactionMilestone Retirement Communities is a Vancouver, Washington-based senior living organization that employs 3,900 employees across their 39 buildings in 22 states. Like many providers we work with, they came to OnShift seeking increased visibility into staff utilization to reduce labor costs

OnShift Schedule has afforded them that visibility, allowing them to proactively prevent overtime and reduce their use of agency workers.

But OnShift has also helped them make strides in another area of focus: retaining top talent to care for residents. In fact, OnShift Engage has helped increase staff satisfaction by 52%. Watch the video to hear Chief Operating Officer Patrick Dooley talk about the features within our workforce management software that made these results, and others, possible. 

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About Jim Rubadue

Jim Rubadue is Chief Customer Officer at OnShift. As a seasoned manager with 20+ years of client and employee focused experience in strategy, operations, program management and business ownership, Jim has a track record of increasing customer satisfaction and product adoption.

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