---
title: "Customer Success Story: Belmont Village Improves Employee Engagement Through Partnership With OnShift"
description: Download this case study to learn the strategies Belmont Village put in place to achieve its workforce management goals.
---

[LTC & Senior Living Best Practices & Insights Blog | OnShift ](https://www.onshift.com/resources/blog)

# [Customer Success Story: Belmont Village Improves Employee Engagement Through Partnership With OnShift](https://www.onshift.com/resources/blog/customer-success-story-belmont-village-improves-employee-engagement-through-partnership-with-onshift)

 Written by [Jess Modic](https://www.onshift.com/resources/blog/author/jess-modic) | May 27, 2021 1:29:02 PM

Belmont Village, a senior living organization with approximately 3700 employees across 30+ communities, approached OnShift in 2016 with a few key workforce management goals in mind. They were looking to improve visibility into staffing to better support their complex staffing needs, reduce excess overtime and increase employee engagement and reduce turnover – all while upholding the Belmont brand reputation of providing quality resident service.

Since implementing [OnShift’s human capital management platform](https://www.onshift.com/products/onshift-software), they’ve experienced steady improvements in overall employee satisfaction and engagement and now have the visibility and scheduling automation they need to staff more efficiently and cost-effectively. They’ve also seen continuous value from the support and guidance our [Customer Success Management team](https://www.onshift.com/services/customer-success-management) provides to both their communities and their staff, especially during the COVID-19 crisis.

> “Our rollout of OnShift Wallet and OnShift Engage was very timely with the pandemic and the challenges associated. It was a good time to add two initiatives focused on employees and employee benefits.” – Jonathan Westbrook, Vice President of Operations, Belmont Village

In spite of the challenges brought on by the pandemic, they achieved some incredible results in 2020, including:

To learn the strategies Belmont Village put in place to achieve its workforce management goals, [download the case study.](https://www3.onshift.com/belmont-village-improves-employee-engagement-through-partnership-with-onshift) You can also check out this video to hear from their leadership team members first-hand on why OnShift has been a “blessing.”

[View full post](https://www.onshift.com/resources/blog/customer-success-story-belmont-village-improves-employee-engagement-through-partnership-with-onshift)

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